Terms, Conditions and Refund Policy
Purchasing Goods
Making online purchases from Just Sheepskin Ltd is a very simple process. All you have to do is browse our online store and just click on any items you wish to purchase and put them in your shopping basket. Once you have finished your selection, you will be asked for a few details that are necessary to fulfil your order.
We accept all major credit cards. These include: Visa, MasterCard, American Express, Visa Delta, Visa Electron, JCB, Maestro and Solo.
For all purchases made outside the UK, place your order and your credit card company will convert the transaction to your own currency on your credit card statement.
A currency converter has been included on our website to give approximate currency conversions.
Items are not charged for until they are ready to be shipped. Back ordered items are also not charged for until they are shipped.
All credit card information can be sent via phone, fax, postal mail or over the Internet.
Shipping and Handling
For all products ordered, full delivery costs are included in the selling price, wherever in the world you place your order from.
Back Orders
All products ordered are subject to availability. If your order cannot be fulfilled, you will be informed and may be offered a later delivery date.
Tax Charges
All prices shown on our website are quoted in UK British Pounds and include VAT (currently 17.5%) where applicable.
Credit Card Security
We do not know of any documented cases of credit card fraud using our shipping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using SSL encryption.
Guarantee
We offer a one year guarantee for all workmanship relating to the product. This guarantee does not however apply to normal wear and tear.
Returns Policy
If for whatever reason you are not completely satisfied with your purchase, you can return it within 28 days of receipt in its original "unworn condition" and we will refund the full product price.
This does not affect your statutory rights as a consumer.
Exchange of Sizes
We offer the service of exchanging sizes using the postal system.
The customer is responsible for the cost of returning the incorrect size to our company address with the product needing to be in its original unworn condition.
Upon our company receiving the returned incorrect size in its original unworn condition, we will post the new requested size to the customer.
The customer is responsible for the following charges relating to the posting of this new requested size:
| Posting Within the UK | |
|---|---|
| Baby Booties | £2.00 |
| Childrens Slippers | £2.50 |
| Ladies Slippers | £3.00 |
| Mens Slippers | £3.00 |
| Childrens Boots | £3.00 |
| Ladies Boots | £6.50 |
| Mens Boots | £6.50 |
| Posting Within Europe | |
|---|---|
| Baby Booties | £2.50 |
| Childrens Slippers | £4.50 |
| Ladies Slippers | £6.00 |
| Mens Slippers | £6.00 |
| Childrens Boots | £6.00 |
| Ladies Boots | £11.00 |
| Mens Boots | £11.00 |
| Posting Outside Europe | |
|---|---|
| Baby Booties | £4.00 |
| Childrens Slippers | £7.50 |
| Ladies Slippers | £10.50 |
| Mens Slippers | £10.50 |
| Childrens Boots | £10.50 |
| Ladies Boots | £21.00 |
| Mens Boots | £21.00 |
Right to Withdraw
You have a right to withdraw from this agreement by providing a written notice of cancellation.
This right ends 28 days after the date we deliver the products to you.
If you exercise this right, you will not have to pay for any products and any amounts that have already been charged for will be refunded in full within 30 days of cancellation using the same payment method used when making your original payment (eg : credit card).
If we have already despatched the products that you ordered, the refund will be made after the goods have been returned to us in their original unworn condition and you will pay the postage costs for their return.
To withdraw any order, please contact our Customer Services Department as soon as possible by telephoning 0870 2408171 Monday to Friday 9.00am to 5.00pm or alternatively E-mail us at info@justsheepskin.com
Customer Services Department
For any type of customer query, please call our Customer Services Department who are there to help in whichever way they can.
Our Customer Services Department is open Monday to Friday 9.00am to 5.00pm
You can contact them by telephoning:
From within the UK: 0870 2408171
From outside the UK: +44 870 2408171
You can also contact us by Post, our contact address being:
Just Sheepskin Ltd,
PO Box 42706,
London, N2 8WF
United Kingdom
Alternatively, you can contact us by email at info@justsheepskin.com
Handling of Complaints
Should you have any problem that we should be made aware of, please inform us as soon as possible either by telephone, E-mail or in writing. We will acknowledge receipt of your complaint within 5 working days.
Contacting Us
Please visit our Contact Page for full contact details. These contact details include our : telephone number, fax number, postal address and E-mail address.
Privacy Policy
Just Sheepskin Ltd is committed to protecting your privacy as a consumer.
We do not disclose buyers information to third parties without your prior permission.
Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct.
Information will be collected from you for two reasons. Firstly to process your order, and secondly to provide you with the best possible service.
We will not pass your email address to other trusted traders unless you agree.
We will collect the following type of information about you:
- Your name
- Address
- Phone number
- E-mail address
- Credit/Debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, email us at info@justsheepskin.com